Returns and Exchanges

As a small business, we pride ourselves on giving our customers the best shopping experience and try our best to ensure satisfaction with our products.  To help with that goal, we kindly request that customers thoroughly review all features and specifications of the products(s) they intend to order before finalizing their purchase.  For any and all questions, please feel free to call us at 519-669-4600 or email us at info@elmirahomecomfort.com

STORE POLICY

Online & In-Store Purchases

To be picked up at the store: It is the customer's responsibility to inspect all appliance(s) and, if you are not satisfied, you must refuse the appliance(s) prior to signing the pickup receipt and loading. 

 

To be delivered: It is the customer's responsibility to inspect all appliance(s) at the time of delivery and before signing the delivery receipt.  If you are not satisfied, it is the customer's responsibility to inform the delivery crew at the time of delivery and the delivery crew will contact the store manager on the customer's behalf prior to completing the delivery.  If no one is home at the time of delivery, or if the appliance(s) are to be left on a driveway or in a garage/shed, it is the customer's responsibility to contact the store immediately if any issues are found.  If outside of store hours, customers can email info@elmirahomecomfort.com

 

Any issues with appliance(s) that are picked up or delivered must be reported within 48 hours of receipt.

 

Holds & Deposits

The customer may opt to pay a 25% non-refundable deposit in order to place an appliance or appliances on hold.  This hold will allow the customer up to 4 weeks to arrange for pick up or delivery of the appliance(s).  After the 4-week period, if the appliance(s) are not picked up or have not had delivery arranged, the Customer forfeits the total deposit.  Deposits cannot be paid with cheque.

 

WARRANTY INFORMATION

All new, clearance, floor model, and scratch & dent appliances come with a minimum 1-year manufacturer's warranty.  Elmira Home Comfort has no control over the manufacturer's warranty and policies.

 

Pre-owned and refurbished appliances come with a 30-day local store warranty (some exceptions apply). *  This warranty covers parts and labour from the day of pick up or delivery but excludes: clocks, timers, water and ice.  These appliances come cosmetically AS IS.  Elmira Home Comfort reserves the right to void this warranty at time of purchase for any reason.

 

*Some refurbished appliances are final sale without warranty, and this will be disclosed to the customer prior to purchase and will be noted on the sales receipt.  

 

RETURNS & EXCHANGES

Elmira Home Comfort reserves the right to limit or refuse to accept the return or exchange of product(s) at any time and for any reason.  For any return or exchange a 25% restocking fee may apply.  Delivery and retrieval fees are non-refundable and non-negotiable.

 

All returns that receive written authorization must be returned in their original packaging (if applicable) and be in original, resalable condition.  Authorized returns will be subject to an inspection prior to approval for refund or exchange.  Refunds may take up to 3 business days to process through Elmira Home Comfort's accounting department prior to being issued.

 

No returns or exchanges will be approved for installed appliances and/or parts.  Exceptions may apply for factory defects, refer to manufacturer's warranty.  For defective parts, please email info@elmirahomecomfort.com

 

Floor Model, Clearance, Open Boxed, Scratch & Dent, and/or Pre-Owned Appliances

Any customer seeking to return or exchange an appliance or appliances must obtain written authorization from the store manager prior to dropping off or having the appliance(s) picked up at the customer's expense.  

 

If the customer receives written authorization to return the appliance(s) to the store, they must do so within 7 days of the written authorization date and during store hours with proof of written authorization.  If the customer is unable to return the appliance(s) themselves, they have the option to pay a retrieval fee and Elmira Home Comfort will arrange for retrieval of the appliance(s).  Failure to return the appliance(s) within 7 days of written authorization will void the approval.

 

Factory Sealed Parts & Appliances

Any customer seeking to return or exchange any unopened and unused / not installed part or parts or a factory sealed appliance or appliances must obtain written authorization from the store manager prior to dropping off or having the part(s) picked up at the customer's expense. 

If the customer receives written authorization to return the part(s) or appliance(s) they must do so within 7 days of the written authorization date and during store hours with proof of written authorization.

 

Recalls & Defects

All product recalls and defective products fall under the jurisdiction of the manufacturer's warranty.  

 

REFUNDS

If a customer has received written authorization from the store manager to return the product(s) for a refund, the refund will be issued either by e-transfer or by cheque through the post, regardless of original payment method.  Refunds can take up to 3 business days to process through Elmira Home Comfort's accounting department before being issued.

 

WARRANTY CONTACT INFORMATION

Floor Model, Clearance, Open Boxed, and/or Scratch & Dent Appliances 

These appliances have a warranty provided through the brand’s manufacturer, not EHC.  It is the Customer’s responsibility to contact the correct manufacturer to have their appliance serviced by an authorized technician:

Whirlpool, Amana, KitchenAid, Maytag, Inglis: 1-800-807-6777

Frigidaire, Electrolux:  1-800-265-8352

General Electric, Moffat, Haier:  1-877-994-5366

Epic, Stirling Marathon: 519-837-9777

Danby:  1-800-263-2629

Huebsch:  1-800-361-0799

 

Pre-Owned & Refurbished Warranty

Belmont Appliance provides a 30-day parts and labour local warranty on all pre-owned and most refurbished appliances sold by EHC.  This local warranty is effective as of the date the appliance enters the Customer’s possession (i.e., the date the Customer picks it up or the date the appliance is delivered).

 

If a warranty call is placed, the appliance must either be in the local service zone to be honoured or must be returned to EHC to be serviced under this warranty.  Any appliance that is to be serviced needs to be properly assembled before any work will commence (e.g. if a panel was removed then the panel must be reattached).  The Customer is not required to have Belmont Appliance service their pre-owned and/or refurbished appliance(s).  However, work done by outside individuals or technicians will not be covered under this warranty and will void any remaining warranty.