FAQ

PURCHASES

What forms of payment do you accept?

In store we accept: Cash, Debit, Visa, or Mastercard.

Over-the-phone we accept: Visa or Mastercard. 

In special cases, we may also accept e-transfer or business cheques, but this is determined on a case-by-case basis.

 

Can I take my purchases same day?

Yes.  In many cases most of our appliances can be paid for and picked up the same day. 

 

STORAGE & PACKAGING

How long will you hold my appliance(s)?

We can hold up to 4 weeks from date of purchase.  However, due to limited space in the warehouse, we cannot guarantee the appliance(s) may remain in the same condition as purchased.  Any unboxed or unprotected appliance(s) may incur damage during storage, and Elmira Home Comfort cannot be held accountable for that as we do try our best to avoid damaging any and all appliances.  If the Customer is concerned, it is their responsibility to arrange alternate storage.

 

Is there any cardboard, plastic wrap, blankets, etc. available when I pick up?

No.  For all scratch & dent, pre-owned, clearance, and floor model appliances, it is the Customer’s responsibility to bring sufficient wrapping/packaging to ensure the appliance(s) can be safely transported. 

 

ONSITE LOADING/UNLOADING

Is there anyone to help me load/unload my appliance(s)?

Yes.  During store hours there will always be at least one member of staff able to help load and/or unload your appliance(s).  However, in some cases (such as fridges, front load washers, etc.) it would be best to either make prior arrangements with the store or bring additional help in order to ensure the appliance(s) are able to be loaded/unloaded in a safe manor.  Elmira Home Comfort employees have the right to refuse to load/unload appliance(s) if they deem it to be unsafe to do so.

 

How do we load/unload the appliance(s)?

In most cases, it will be done manually.  Elmira Home Comfort uses handcarts in order to move appliances, but do not have the license to operate forklifts.  In some cases, with the appropriate vehicle, Elmira Home Comfort could use their loading dock.

 

What should I bring?

Any protective materials, such as blankets or towels, are great for helping to wrap and protect appliances while being transported.  Additionally straps of the appropriate length and strength are preferred. 

 

In most cases, appliances can be loaded into an array of vehicles, however if possible low trailers are the easiest and safest way to load/unload any appliance(s).  If the trailer is enclosed, the Customer should measure the interior dimensions to ensure their appliance(s) will fit.

 

Can you help me strap it down?

No.  Due to liability, employees of Elmira Home Comfort will not help customers to strap down or secure their appliance(s).  It is the Customer’s responsibility to bring and use whatever restraints they wish to transport their purchases and Elmira Home Comfort will not take responsibility for any damage that is caused during loading/unloading or transportation of the appliance(s).

 

Will you take it up the ramp for me?

No.  Due to liability, employees of Elmira Home Comfort will not take any appliances up or down ramps to load/unload from the Customer’s vehicle.  It will be the Customer’s responsibility to take it up or down ramps, but employees will help to stabilize the appliance(s) if they feel comfortable doing so.

 

DELIVERIES

Do you offer delivery?

Yes!  We contract with a delivery service who will either deliver the appliance(s) to a driveway or in a garage for a minimal fee or can bring the appliance(s) inside the home or business.  These fees are based on several factors, but we are happy to give you a quote once you have the appliance(s) selected.

 

Can I get same- or next-day delivery?

Unfortunately, we are not able to offer same-day or next-day delivery in most cases.  Currently, we only offer Tuesdays and Thursdays for bring in deliveries.  For driveway or garage deliveries, we are sometimes able to offer same or next day delivery but that is dependant on the availability of drivers from the third-party company we contract with.  Only for driveway or garage deliveries are we able to offer deliveries Monday-Friday (excluding holidays and subject to availability).

 

What time will my delivery be?

Deliveries are schedule between roughly 10am – 7pm but could go later depending on how many pieces are to be delivered that day, the locations of the deliveries, and weather conditions.  Customer’s will receive a call about 30min ahead of their delivery, and it is their responsibility to ensure someone will be at the location, or available to be at the location, prior to the Delivery Crew’s arrival. 

 

Can I reschedule my delivery?

Yes.  Customers have until the close of business the day before their delivery date to reschedule. 

 

What if I want to change my delivery type?

Please contact us as soon as possible by calling in the store at 519-669-4600 or by emailing info@elmirahomecomfort.com

 

While we will try our best to accommodate changes to delivery type, in some cases it may not be possible.  But the more notice we receive, the better we are able to help you.

 

Can I give an alternate number to call?

Yes.  If you would like to give us two numbers to call for delivery, our drivers will call both numbers for that 30min call ahead.  At this time, we cannot offer to text numbers as we cannot ensure the texts will be received in a timely manner.

 

Do I have to be home?

No, so long as someone who is 18 or older is available during the delivery to sign for it that is all that is needed.  This could be a friend, family member, employee, neighbour, etc.

 

Will they hookup/install my appliance(s)?

In many cases, the Delivery Crew can hook up the appliance(s).  However, in cases such as dishwashers, over-the-range microwaves, wall ovens, cooktops, dryers or fridges with waterlines, and all propane and natural gas appliances, they are unable to provide hook up or installation.

 

The Customer has the option to pay an additional fee for a service technician from Belmont Appliance to unhook/rehook and/or install certain appliance(s) but this is not guaranteed to happen on the same day as the delivery.

 

What do I need to do for a bring-in delivery?

If you have paid to have the appliance(s) brought into a home or business, is it the Customer’s responsibility to ensure that all exterior and interior walkways and doorways are cleared for the Delivery Crew to come through with the appliance(s).  In cases where they must go up and/or downstairs, the Customer should remove any impeding banisters or railings prior to the arrival of the Delivery Crew.  If there are any decorations, furniture, pets, or anything else that could impede the Delivery Crew, these should also be removed prior to the arrival of the Delivery Crew.

 

What happens if the appliance(s) or anything is damaged during the delivery?

While our Delivery Crew is always cautious, unfortunately things can happen that causes damage to the appliance(s) or to the surrounding areas.  If this occurs, please email pictures to info@elmirahomecomfort.com